ServSafe De-Escalation Training – FREE Program

The RI Hospitality Education Foundation’s De-Escalation Training is a high-impact, virtual program designed to prepare Rhode Island’s hospitality teams on how to successfully mitigate issues that could arise from the expected increase in tourism traffic for the FIFA World Cup 2026™ games. The curriculum covers essential safety skills, such as situational awareness, conflict de-escalation, and identifying red flags to prevent workplace violence. Participants will gain the confidence needed to maintain a safe, welcoming environment and effectively manage high-pressure customer interactions during major events.

This training covers:
● Situational Awareness
● Safety Policies & Procedures
● Conflict De-Escalation
● Active Assailant Preparedness
● Risk Reduction